Terms & Conditions

Pole Athletica takes all reasonable care in the conduct of its classes. By entering our dance studio you agree that Pole Athletica is in no way responsible for injury or loss caused during classes or whilst participants are at or near the studio. 

You are responsible for ensuring that you are physically and medically fit for the class/course that you are enrolling or enrolled in. During the class you must take care of your own personal safety at all times and inform the instructor of any physical limitations you may have. It is not advisable for pregnant women to participate in a pole dancing program. Should you have a pre-existing medical condition or in doubt as to your suitability for this program, we recommend you consult your physician for medical clearance.

You must monitor the safekeeping of personal belongings while attending class, as Pole Athletica does not take responsibility for lost or stolen property. 

You understand that classes at Pole Athletica may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death.

You agree that you will not sue or make any other claims of any kind whatsoever against Pole Athletica or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

You agree to not drink alcohol or take drugs prohibited by law before or during any pole dancing lessons and activities conducted or organised by Pole Athletica.


Unable to make a class?

If you are unable to make your class, please early cancel your reservation at least 8 hours or more prior to your class start time. Your class pass will be returned to your account so it can be used for another booking within the term.

Any classes canceled within 8 hours of your reservation are deemed a late cancellation, and you will be charged for the class.


Waitlist Policy

Students have the ability to add themselves to the waitlist on any fully booked class. Should a spot become available, the first in line will automatically be added to the class. Students will be sent a text message once they've been added to the class. It's important to respond to the text message ASAP. If you're no longer able to attend and no reply is received, YOU WILL BE CHARGED FOR THE CLASS   
and you will also receive a strike as per the No-Show policy.


No-Show Policy

Students unable to attend any booked classes are required to cancel their booking, whether it falls inside or outside the 8-hour cancellation window. 

Students who fail to cancel their booking will be considered a No-Show and as such will incur a strike against their account and be charged for the class.

Students who No-Show three times within a term will have their booking privileges suspended for the remainder of the current term. Any remaining booked classes will be canceled. To attend further classes, students will need to call the studio on the day of the class or come into the studio and wait until class starts to see if a spot is available.


Cancellation Policy

Class Packs are valid only for the term for which they were purchased regardless of how many classes your Pack contains. Please note the ‘Valid Until’ date on your receipt. Any classes not used by the valid date on your receipt cannot be rolled over to a new term and will be lost. So please do whatever you can to ensure you use all your classes during the term for which they were purchased.

We do not provide refunds or deferals if you change your mind or are unable to attend your classes due to changes in personal circumstances, work commitments, or other reasons beyond our control. 


Minimum numbers for courses and classes

Teachers and classes may be subject to change without notice. We require a minimum number of students for classes to proceed. If minimum numbers have not been reached, class dates & times are subject to change. We shall communicate any changes to students who have booked into classes where a schedule change/cancelation has occurred and alternative options will be offered.


Private Lessons

Any private lessons booked incur a cancelation fee of $50 if the private lesson is canceled less than 48 hours before the booked date and time. It’s important to understand that when you book a private lesson, you have potentially taken the place of another student and the instructor has been specifically called in to teach you. If a deposit has been paid and the booking is canceled the deposit is non-refundable, however we can issue a credit note valid for one month from the original date of purchase.


Pole Parties

Deposit: A non-refundable deposit is required to secure the event.

Final Payment: is due 48 HOURS prior to your event date.

Bookings made inside the 1 week payment period must be made in full to confirm the event.

Cancelation/Refund Policy

We are not required to provide a refund if you change your mind or are unable to attend your event due to changes in personal circumstances, work commitments or other reasons beyond our control.

For cancelations OUTSIDE 7 DAYS no refund will be given however, you can reschedule your event or we can issue a credit voucher valid for 3 months.
For cancelations INSIDE 7 DAYS or NO SHOW on the night, NO REFUND or credit voucher will be given.


Gift Vouchers

  • Gift vouchers are not redeemable for cash.
  • Class/Course must be undertaken on or before expiry date presented on the voucher.
  • Gift vouchers are valid for 6 months from date of purchase.The expiry date is final cannot be extended.
  • It is the recipients responsibility to check the Pole Athletica timetable and book in accordingly.
  • It is the purchaser's responsibility to advise the recipient of term's and conditions applicable to a Pole Athletica Gift Voucher.

Privacy

Pole Athletica® believes that the privacy of all personal information is very important.  All information collected will be used solely by Pole Athletica® to conduct our business.  Your information will not be disclosed to any third parties, other than for the purpose of processing payments.  We will only ask for and use relevant personal information as necessary.

Pole Athletica® seeks to comply with Australia’s privacy laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour your privacy.

For more information about the National Privacy Principles, see the Federal Privacy Commissioner’s website: http://www.privacy.gov.au


Intellectual Property & Copyright

Copyright and Intellectual Property of this website are owned by Pole Athletica®. All trademarks, service marks and photography are the property of Pole Athletica®.  No use of these may be made without prior written consent. We understand however that our images may be used on personal blogs as long as credit is given to Pole Athletica® with a link to our blog or website